Legal
Because Jaxie gives you free credits to try everything before you pay, all paid plans are final.
Last updated: July 9, 2026
Jaxie does not offer refunds. All payments, including monthly and yearly subscription fees, are final and non-refundable, except where a refund is required by applicable law.
Every account starts with free credits so you can try our tools before you pay. Because you can fully evaluate the Service for free, and because subscription access and AI generation costs are incurred as soon as you use them, we do not provide refunds for:
You can cancel your subscription at any time from your account settings. Cancelling stops all future charges. You keep access to your paid features until the end of the period you have already paid for, and you will not be billed again after that. We do not provide partial refunds for the remainder of a period after you cancel.
Yearly plans are discounted in exchange for an annual commitment and are billed up front for the full year. They are non-refundable for the unused portion of the year. If you cancel a yearly plan, it will not renew, and you keep access until the end of the paid year.
Free credits have no cash value, are not redeemable for money, and cannot be refunded or transferred.
If you believe you were charged in error, for example a duplicate charge, contact us within 30 days at hello@jaxieai.com and we will investigate. Genuine billing errors will be corrected.
Nothing in this policy is intended to limit any refund or cancellation rights you may have under the mandatory consumer-protection laws of your country or region. Where such laws apply and grant you a refund right that cannot be waived, we will honor it.
If you have any questions about this Refund Policy, email us at hello@jaxieai.com before purchasing so we can help.